A Talking ATM is a
type of automated teller machine (ATM) that provides audible instructions so
that persons who cannot read an ATM screen can independently use the machine.
The world’s first talking ATM for the blind was an NCR machine unveiled by the
Royal Bank of Canada on October 22, 1997 at a bank branch on the corner of Bank
Street and Queen Street in Ottawa, Ontario.
Talking ATM in India: Union Bank of India became the first
bank to make electronic banking easier for the visually impaired with its “talking”
ATM. India’s first “talking” Automated Teller Machine has been inaugurated in
Ahmedabad. The ATM by the UBI is the first of its kind for the visually
challenged.
According to functionaries of the Blind People’s
Association, the users have to plug-in a headphone into the ATM which has a
unique voice interface and once it is done the machine guides them into further
operations.
The ATM can also be operated by wheel chair-bound persons as
well.
Tarak Luhar, visually impaired since birth, was the first to
withdraw money from the country’s first ‘Talking ATM’ installed by the Union
Bank of India.
The following steps to operate this talking ATM Machine.
COMMON STEPS
1. Customer inserts the Audio jack.
2. The customer is greeted by the ATM with a message
"Welcome to State Bank ATM"
3. The customer is prompted by the ATM to select the
language of his choice. "Press 1 for
English; Press 2 for Hindi"
4. The talking ATM confirms the selection of language.
"You have selected English/Hindi as the
language of your choice" based on the customer's input.
5. The ATM prompts the customer to select the volume level.
"Press 1 to increase the volume.
Press 2 to decrease the volume"
6. The ATM prompts to select the display option, whether to
hide or show the transaction on the
screen for privacy. "Press 1 to hide the screen. Press 2 to show the
screen"
7. The ATM prompts the customer to select whether he
requires the orientation of the ATM.
"Press 1 to hear the orientation. Press 2 to skip the
orientation"
8. If the customer selects to hear the orientation, The ATM
describes the lay out of the ATM.
After hearing the orientation the ATM prompts the customer
whether he wants the ATM to repeat the
orientation. "Press 1 for Yes. Press 2 to continue the
transaction"
9. The ATM requests the customer to insert their ATM card
and remove it.
10. The ATM asks the customer to enter their ATM PIN.
"Please enter your PIN and press the
enter key"
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